Customer Relations and Feedback
We aim to provide the highest levels of service but, if something goes wrong, we would like the chance to put it right.
In the first instance, please contact the head of the team in the office you dealt with. They will discuss your feedback and agree any next actions with you.
After an initial review, if we have not been able to help reach a solution, we have the following complaints procedure:
Please write to our Managing Director and request a formal review your complaint. You should send this request in writing to:
The Managing Director
152 High Street
Your request will be acknowledged within three working days, reviewed thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within ten working days of receipt of your request for review.
We would hope to resolve any issues you raise with us, however if after following our internal complaints handling procedure you still feel we have not done so, you are free to contact our Ombudsman:
Property Redress Scheme
Premiere House, 1st Floor